We have re-enabled logins. Thank you for your patience.

The network appears to be restoring. We are cautiously optimistic and are using the opportunity to check everything. Logins are still disabled.

We're here with you. No new news to report. Will keep posting every 30 minutes at this point with anything we hear.

Thank you for your patience.

The datacenter is still recovering. We are still impacted.

We apologize for the inconvenience.

Some network services at the datacenter are available. We are still seeing intermittent issues. We are in direct contact with support team looking at our servers.

Thank you for your patience.

We are still awaiting all datacenter services to be restored.

Some of our servers are now sending metrics to our external monitoring service. This is a very good sign that the network is recovering.

Stay tuned...

We are still awaiting the all clear before we enable logins. We are unable to directly access our servers at the moment.

We expect to gain access, perform quick sanity check, ensure services are working, and then we'll enable logins.

Thank you for your patience. We appreciate you!

Update from the datacenter:
Identified - Our services are currently in the restoration process, and will be back online shortly. Thanks for your continued patience.

Update from our datacenter:
Our senior engineering team is on-site, diligently investigating the issue. Rest assured, we're working hard to resolve it and appreciate your patience. Updates will be posted here as they are available.

We apologize for the downtime. This is the update from our provider:

Our internal teams are still investigating the cause of the outage, we have no ETA at this time. We apologize for the inconvenience this has caused.

Our datacenter is experiencing a network outage.

Your data is safe. Not a hack. Will be updating here as soon as we receive updates.

https://status.phoenixnap.com/